Return Policy
At Bruce Ruff Abstracts, we strive to ensure your complete satisfaction with every purchase. If for any reason you're not satisfied with your order, we're here to assist you through our straightforward return policy.
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Eligibility:
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To be eligible for a return, your item must be in its original condition, unused, and in the same packaging as you received it.
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Initiating a Return:
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Contact Us: Reach out to our customer support team within 30 days of receiving your order to initiate the return process. You can contact us through our website or via email.
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Provide Details: Please include your order number and a brief explanation of the reason for the return. This helps us understand your concerns better.
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Return Process:
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Approval: Once your return request is approved, we will provide you with detailed instructions on how to proceed.
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Packaging: Carefully package the item in its original packaging to ensure its safe return.
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Shipping: You are responsible for covering the return shipping costs. We recommend using a trackable shipping service to ensure the safe delivery of your return.
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Inspection and Refund:
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Inspection: Upon receiving the returned item, our team will inspect it to verify its condition.
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Refund: If the item meets our return eligibility criteria, we will initiate the refund process. The refund will be processed to your original payment method.
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Exchanges:
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If you wish to exchange your item for another piece, please follow the return process outlined above and include the details of the desired exchange in your communication with our customer support.
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Quality Assurance:
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While we do our best to provide accurate images and descriptions of our artwork, please note that due to the nature of abstract art, there might be subtle variations between the displayed image and the actual piece.
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Should you have any questions or concerns about our return policy, please don't hesitate to reach out to our dedicated customer support team. Your satisfaction is important to us, and we're here to ensure your art-buying experience with Bruce Ruff Abstracts is exceptional in every way.